Privacy Policy

Last Updated: September 7, 2026

Introduction

Official Playroom respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Book an appointment through our website
• Contact us via email
• Subscribe to our communications
• Visit our physical location

The types of information we may collect include your name, email address, appointment preferences, and any other information you choose to provide.

How We Use Your Information

We use the information we collect to:

• Process and manage your appointments
• Communicate with you about our services
• Send appointment reminders and confirmations
• Respond to your inquiries and provide customer support
• Improve our services and website functionality
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our clients or others
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing
• The right to data portability

To exercise these rights, please contact us at [email protected].

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Official Playroom
427 Wellington Street West
Toronto, Ontario M5V 1E7
Canada
Email: [email protected]